These Terms of Service (“Terms”) govern your use of the Petly website and any purchases made through it. By accessing our website or purchasing from us, you agree to be bound by these Terms.

If you do not agree with these Terms, you must not use our website or services.

Business Information

Business Name: Petly Pals Pty Ltd
ABN: 76 666 768 789
Location: Caroline Springs VIC 3023, Australia
Email: info@petly.au

Use of Website

You agree to use this website for lawful purposes only and in a manner that does not infringe the rights of others or restrict or inhibit their use of the website.

We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion where misuse, fraud, or breach of these Terms is suspected.

Products & Descriptions

We make every effort to display product descriptions, images, colours, and information accurately. However, due to screen differences and manufacturing variations, we do not guarantee that colours or appearance will be an exact match to what is displayed on your device.

All products are sold subject to availability. We reserve the right to discontinue or modify products at any time without notice.

Orders & Payments

All prices are listed in Australian Dollars (AUD) unless otherwise stated.

By placing an order, you confirm that:

• You are authorised to use the payment method provided

• All billing and contact information supplied is accurate and complete

Payment must be received in full before an order is processed and dispatched.

We reserve the right to cancel or refuse any order due to pricing errors, suspected fraud, or other operational reasons.

Shipping

Shipping timeframes, costs, and conditions are outlined in our Shipping Policy, which forms part of these Terms.

Petly Pals Pty Ltd is not responsible for delays caused by third-party shipping providers or events outside our control.

Returns & Refunds

Returns, exchanges, and refunds are governed by our Returns & Refunds Policy, which forms part of these Terms.

Customers are responsible for return shipping costs for change-of-mind returns. Petly will cover return shipping costs for faulty or damaged items in accordance with our policy.

Product Use & Safety Disclaimer

Petly products are designed for pets and must be used responsibly and under appropriate supervision.

Our products:

• Are not indestructible

• May wear over time depending on pet behaviour, size, and usage

• Should be inspected regularly for signs of wear or damage

Petly Pals Pty Ltd is not responsible for injury, loss, or damage resulting from improper use, misuse, or failure to supervise pets while using our products.

Limitation of Liability

To the maximum extent permitted by law, Petly Pals Pty Ltd will not be liable for any indirect, incidental, consequential, or special damages arising from the use of our website or products.

Where liability cannot be excluded under Australian Consumer Law, our liability is limited to:

• Replacement of the goods, or

• Refund of the purchase price, at our discretion

Australian Consumer Law

Nothing in these Terms excludes, restricts, or modifies any rights you may have under the Australian Consumer Law (ACL).

Intellectual Property

All content on this website, including text, images, logos, graphics, and designs, is the property of Petly Pals Pty Ltd and must not be copied, reproduced, or used without prior written consent.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of those websites and access is at your own risk.

Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, store, and use personal information.

Changes to These Terms

We may update these Terms from time to time. Any changes will be effective immediately upon publication on this website. Continued use of the website constitutes acceptance of the updated Terms.

Governing Law

These Terms are governed by the laws of Victoria, Australia, and any disputes will be subject to the exclusive jurisdiction of the courts of Victoria.

Contact Us

If you have any questions about these Terms of Service, please contact us at:

📧 info@petly.au
📍 Caroline Springs VIC 3023, Australia