Privacy Policy

Petly Pals Pty Ltd (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or purchasing from us, you agree to the collection and use of information in accordance with this policy.

Business Details

Business Name: Petly Pals Pty Ltd
ABN: 76 666 768 789
Location: Caroline Springs VIC 3023, Australia
Email: info@petly.au

Information We Collect

We may collect personal information that you voluntarily provide to us, including:

  • Full name

  • Email address

  • Phone number

  • Shipping and billing address

  • Payment information (processed securely by third-party providers)

  • Order history and transaction details

  • Any communications you send to us (emails, messages, enquiries)

We may also automatically collect certain information when you visit our website, such as:

  • IP address

  • Browser type and device information

  • Pages viewed and interactions on our website

  • Cookies and similar tracking technologies

How We Use Your Information

We collect and use your information to:

  • Process and fulfil orders

  • Communicate with you about your order or enquiry

  • Provide customer support

  • Send order confirmations and updates

  • Improve our website, products, and services

  • Comply with legal and regulatory obligations

  • Send marketing communications (where you have opted in)

Marketing Communications

If you subscribe to our mailing list or opt in at checkout, we may send you promotional emails.
You can unsubscribe at any time by using the unsubscribe link in our emails or by contacting us directly at info@petly.au.

Payments

All payments are processed securely by trusted third-party payment providers.
Petly Pals Pty Ltd does not store or have direct access to your full payment details, such as credit card numbers.

Sharing Your Information

We may share your personal information with trusted third parties only where necessary, including:

  • Payment processors

  • Shipping and logistics providers

  • Website hosting and analytics providers

  • Email marketing platforms

These third parties are provided only with the information required to perform their services and are obligated to handle your data securely.

We do not sell, rent, or trade your personal information to third parties.

Cookies & Analytics

Our website uses cookies and similar technologies to improve user experience and analyse website traffic.

You can disable cookies through your browser settings; however, some features of the website may not function correctly if cookies are disabled.

Data Storage & Security

We take reasonable steps to protect your personal information from misuse, loss, unauthorised access, modification, or disclosure.

While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Accessing & Correcting Your Information

You have the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate, incomplete, or outdated information

To make a request, please contact us at info@petly.au.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies separately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and will take effect immediately upon publication.

Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

📧 info@petly.au
📍 Caroline Springs VIC 3023, Australia